Terms Of Service

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR WEBSITE.
These Terms and Conditions constitute a binding agreement between Navyaceramics (Legal name: ARTNSTONES) and all users of this website. Before making any purchases, we strongly encourage you to familiarize yourself with all our policies.

By accessing or using this website, you acknowledge that you are legally eligible and agree to comply with these Terms and Conditions, as well as all additional policies displayed on this site. If you do not agree, or if you are not legally competent to enter into such agreements, we advise you not to use our website.

Modifications to Policies

We reserve the exclusive right to modify or update these Terms and Conditions at any time, without prior notice to users. The reasons for such changes will not necessarily be communicated. We recommend that you periodically review these terms to remain up to date. Continued use of our website constitutes acceptance of any changes made, including the collection, use, and processing of personal information as described below.

Web Accessibility

Committed to creating an inclusive platform, we continually enhance our website’s accessibility and usability to accommodate the diverse social, cultural, and economic needs of all users, including those with disabilities. Our efforts include the adoption of proprietary technologies and compliance with updated standards and policies set forth by Google, Facebook, and others. As technology evolves, we welcome your feedback and patience, as navyaceramics.com continues to improve with ongoing innovations in web accessibility.

Data Security

Accessibility and user experience enhancements are managed through a variety of automated systems, including cookies, beacons, and advanced mobile identifiers. While we implement robust security protocols such as encryption, SSL technology, and other best practices to safeguard your data, we must acknowledge that complete data removal cannot be guaranteed due to the inherent nature of the internet. We appreciate your understanding as we remain committed to continuous improvement.

For more details regarding our data collection and processing practices, please refer to our Privacy Policy.

Account Information

We collect user data through automated technologies and via direct consented actions performed on our platform. By using our website, you consent to the collection of certain identifiers. Users may manage, modify, or opt out of data collection by updating their account settings or by contacting us at artnstones001@gmail.com.

Please note that order-related information must be shared with relevant vendors and service providers until your shipment is fulfilled, after which it is archived. For a full breakdown of the information collected, its scope, and intended uses, please consult our detailed documentation.

User Rights

Users retain the right to opt out of automated data collection technologies at any time and may restrict the use of tags, pixels, mobile identifiers, and similar tools related to third-party services. Consent can be withdrawn via account settings or by reaching out to us directly at artnstones001@gmail.com. While we strive to comply with all such requests, comprehensive data deletion may not always be technically possible.

Registered users may access or request records of their personal information through their account dashboard or by contacting our support email.

Intellectual Property

All content—whether multimedia or otherwise—published on this website is the exclusive property of Artnstones and its advertising partners unless otherwise indicated. Unauthorized reproduction, plagiarism, or distribution of any content from this website without express permission is strictly prohibited and may result in legal consequences.

International Compliance

All user data is hosted and managed through servers provided by Shopify. As a registered customer, you have the ability to access your personal data and interaction history using the Account section of our website.

Third-Party Links

References or links to third-party products, services, or websites are provided solely for user convenience and do not constitute an endorsement by Artnstones. Before sharing any personal data, we encourage users to review the relevant third-party privacy and usage policies, as we assume no responsibility for the practices or content of external sites.

Product Damages & Complaints

Unless otherwise noted, all products listed on our website are subject to these terms. At this time, ARTNSTONES does not offer refunds. However, we will consider replacement requests for goods received in a damaged condition.

Please submit any claims for damages (exceeding 3% of the order) immediately upon receipt, accompanied by clear photographs and video evidence. We are unable to process claims for products that have been installed or soaked prior to installation. Refer to our detailed damages policy for full exclusion criteria.

ARTNSTONES is dedicated to resolving all legitimate damage complaints efficiently. Our inspection process may involve a site visit by our representative, after which an appropriate resolution will be provided.

Order Cancellations

Orders, once placed, cannot be cancelled or modified under any circumstances. We strongly urge you to consult with your contractor regarding measurements, technical requirements, color and material choices, and order quantities prior to placing your order to ensure a seamless shopping experience.

Any refusal of delivery or transportation delays due to unforeseen issues may result in the shipment being classified as abandoned property.

Batch Variation

Variations in color and shading (batch variation) may occur naturally during the manufacturing process, even when raw materials are consistent. This is especially true for full body vitrified tiles. For best results and minimized variation, we advise placing your entire order at once to ensure fulfillment from the same batch.

Warranty

Warranty terms are as follows:

• For tiles, stone cladding, and brick cladding, no claims will be entertained after installation. Technical complaints must be reported before installation.
• Cease installation upon discovery and notify us immediately.
• ARTNSTONES will dispatch a representative for site inspection and evaluation before any replacement is approved.
• Washbasins: No warranty coverage is provided.
• Kitchen sinks: Warranties are subject to the manufacturer’s terms. Our team will assist you in coordinating with the manufacturer as needed.

Contact Us

As a small business, we greatly value your feedback and input, which help us to improve and better serve our clients. For any questions, concerns, or suggestions, please reach out via email or WhatsApp:
artnstones001@gmail.com | +91 8058624415