Damage Policy

Damage Policy

Disclaimer
This policy applies exclusively to tiles (both wall and floor), stone cladding, brick cladding, pebbles, installation accessories, designer basins, and kitchen sinks. Given the fragile nature of these products, minor damage during handling and shipping is expected—typically around 2-3% of the order quantity. Such damaged pieces may be repurposed for skirting after cutting. If damages exceed this threshold, please contact our customer care team to initiate a replacement request.

For sinks and decorative basins, we urge customers to carefully inspect the items upon delivery. Approval or rejection must be communicated directly to the delivery personnel, who will coordinate any necessary replacements promptly.

Currently, Navyaceramics processes replacements only for damaged goods as defined below.

Please note the following important points that must be adhered to in order to qualify for replacement:

Definition of Damages

Damages include, but are not limited to, the following:

If you notice any damage upon delivery, please notify us immediately.

Replacement and Complaint Resolution Process

To request a replacement, submit your claim via the “Profile Orders” section on our website or contact us through WhatsApp, email, or phone. Please include:

Navyaceramics is fully committed to addressing all legitimate damage complaints. Despite rigorous quality checks before shipment, unforeseen issues may arise during transit. Upon receiving your complaint, our team will promptly respond and may arrange a site inspection by one of our executives. Based on their assessment, we will determine the appropriate course of action and keep you updated accordingly.

Replacement Eligibility

Valid grounds for replacement requests include:

Exclusions include:

Batch Variation

Batch variation refers to the natural differences in color and tone that occur even when production protocols are strictly followed. This is common in tile manufacturing, particularly with full-body vitrified tiles. To minimize inconsistencies, we recommend placing your entire order at once, so your products are shipped from the same batch.

Warranty Terms

Samples Policy

All samples ordered are chargeable and non-refundable.

Refund Policy

At present, Navyaceramics operates a replacement-only policy for damaged products. We do not offer refunds due to the fragile nature of the products and stringent quality standards in place. However, understanding the possibility of human error, we maintain a robust replacement process to ensure client satisfaction.

Contact Information

As a small business, we greatly value your feedback and suggestions, which help us improve our services. For any queries, observations, or requests, please reach out to us via email, phone, or WhatsApp:
Email: artnstones001@gmail.com
Phone/WhatsApp: +91 8058624415